Your Data

RocDoc Privacy Notice

When you use RocDoc we will collect information about you for identification purposes. We will need to record basic information such as your name and date of birth. This is so we and other people involved in your care can successfully identify you. We will also ask for your phone number and address. This is so we can contact you if we need to.

We will also need to collect information about your health. The clinician (e.g. Doctor, Nurse, Practitioner) will be the person who will seek this during your consultation. They may also record other information not directly related to your health but information that will assist in your health treatment or information used for preventative health.

Information such as gender, marital status, number of children you have, your nationality, your employment status, religion, family health issues; they all may be recorded by the clinician and / or administrative staff of RocDoc. Our policy is only to collect and record information about you that
helps in your treatment.

Every patient of ours has their own dedicated health file. This file is computerised and stored on Clanwilliam Health (Socrates) software which is a specialist type of software designed for General Practitioners use. For anyone to access your file they need a unique name and password.

Your personal data will only be used for the treatment of your health care. It will not be passed onto any third parties unless you tell us to do so or we are required to do so by law or a court order. We will always seek your written consent to recording, storing and accessing your personal details.

Under data protection legislation you have enhanced rights. You have the right to request from RocDoc:

• Access to and the correction or deletion of your data
• The restrictions of the processing of your personal data
• You can object in general to the processing
• You also have the right to have your data transferred to another organisation or person in a format that they will be able to easily access and understand

Your file will be retained for a period of a minimum of eight years following your last visit.
RocDoc’s Data Protection Officer is Anna Rock and she can be contacted via email on if you would like to discuss, or give instruction on, our processing of your personal data.

If you are not happy the way we manage your personal data you have the right to lodge a complaint with the Irish Data Protection Commission who can be reached on LoCall 1890 25 22 31.


You have a right to know whether or not personal data is being processed and if so where and for what purpose.  Should you require a copy of your patient notes then we can supply this to you, free of charge (as we always have done so) and this can now only be provided to you in electronic format (i.e. email which we password protect).

For the duration that you are a patient at RocDoc we will hold your data electronically.  Any paperwork that is completed by you such as your registration documents are scanned to your file and then shredded.  Should we have received your notes from a previous Doctor in a hard copy format then these are stored securely and any applicable elements scanned digitally to your electronic file.  If someone no longer be a patient at RocDoc then we can make the digital file ‘inactive’, ‘deceased’ or ‘archived’.

Parental consent will be required to process personal data of children under the age of 16 for online services.  There may be discussions whereby this age of consent may drop but it would not be below the age of 13.


  • Booked in for walk through test , arrived on time , out in 10mins, received results 24hrs later . Very happy with service received.

    Brian Grant Avatar
    Brian Grant
  • Reliable, professional service. They have squeezed myself and my partner in on short notice with emergencies in the past and have now become our regular attending GP.
    Fantastic parking facilities out front. Receptionists are friendly and welcoming. The doctors are amazing and very happy to answer any questions. My partner will not see anyone else (just kidding) any other doctor we have been seen by is attentive and polite.
    Only thing is email response time recently can be a bit slow/non-existent but understandable due to the nature of the job and current ongoing pandemic (normally was immediate and all emails answered so did not deduct a star).

    S McG Avatar
    S McG
  • Great staff. Friendly, helpful, prompt, knowledgeable. I highly recommend

    Vince Duggan Avatar
    Vince Duggan
  • My little girl had a fall tonight and badly hurt her finger. I rushed to Rocdoc immediately with her and Dr Damien saw her straight away, was so gentle with her and cleaned her up before sending us home. I was so impressed and would highly recommend RocDoc. Thank you so much.

    Valerie Whitford Avatar
    Valerie Whitford
  • nothhing bad to say about this place, always dealt with in a professional manner!
    big plus that they open late!!!

    James Treacy Avatar
    James Treacy
  • Was working in ashbourne and became very ill.Went to Roc doc and was met by receptionist. I was totally disorintated and could hardly give my personal details.The doctor saw me within minutes and put me on a nebuliser .
    He then contacted a member of my family and arranged for immediate transfer to hospital.
    I am so thankful to all the staff for their support in such difficult circumstances.

    Tom Phelan Avatar
    Tom Phelan
  • I phoned Aisling on reception and she kindly squeezed my 3month old son in today at such short notice.
    Dr Sadia Adlam treated him and she was so kind towards us both. Would recommend.
    Super service

    Amy Kerr Avatar
    Amy Kerr
  • Brilliant service and always so friendly and accommodating.

    Gillian Moriarty Avatar
    Gillian Moriarty
  • Staff are very accommodating pleasant and mannerly

    paul doyle Avatar
    paul doyle
  • Best practices nearby!
    The staff is lovely, very friendly, professional and knowledgeable. The facilities are great, they have an ultrasound clinic, physio, and stock some medicine too.
    Their opening hours are fantastic, but you (obviously) have to pay more for out of hours. They have a great followup policy, and are very flexible in general.

    Kriszti Varga-Werner Avatar
    Kriszti Varga-Werner