Private Patients

Tony was a great help and sorted out my change of appointment time very efficiently. Thank you so much!

I did require assistance yesterday also in the bookings and a lovely girl was very patient and helped me sort the bookings out.

Tony is the one and only person who has answered my question in regard my desire to have an RT-PCR test that does not involve poking and prodding up my nose. I've had two of these so far and they just hurt like hell, during and after. So, knowing that RocDoc can do a throat swab instead is such a relief. Thank you Tony! Maggie

Getting an appointment via the website is easy and straight forward.
You get your time slot and I did not have to wait which was great.
The staff is very calm, friendly and nice.
The women who did the test for me was very professional and polite. It did not hurt at all.

Absolutely fantastic customer care support, the agent I spoke to on the phone (Kyrsty) was really helpful! Even though her shift had finished during our conversation, she took the time to answer all my questions patiently. I will be booking with RocDoc soon before I travel.

Test results: received my results in less than 24 hours!! I had test at 22.15 on a Friday, received email with saying test was in progress, on Saturday at 18.53 received email with results (so got my results in less than 24 hours).

Certificate: you have option to generate PDF and they send another email so you can print it out.

The physical test: The tester was very gentle, explained everything. I felt nothing only a slight tickle in my nose for 5 seconds. This is not painful whatsoever. Bring your ID, it’s checked twice.

Customer Service: excellent. I had to call twice about more the tech side and in terms of setting up my account and buying tests and they helped.

Creating Account I would like an App rather than going onto website to log on. (Maybe there is one but I couldn’t find it)

Price: In general the pricing for all of this should be cheaper. This company is one of the cheapest.

The online customer care service was efficient and Niamh was excellent at answering my questions and helping me with a booking. She was friendly & responded immediately to my queries. Thanks so much!

I've been tested once and have booked in for a second test. It would be very easy for this whole testing process to feel like an effort to profit from something awful, but the RocDoc team are amazing. The chat care is fantastic and I've had nothing but great assistance the whole way through. Well done to the team.

I emailed RocDoc about their procedures around testing young children two separate times (nervous mama), and both Sarah and Naomi were prompt, helpful and incredibly kind. I feel at ease, and more comfortable about arriving for testing in a few weeks. So grateful.

Fast services. all professional. Hayley from online customer service was great to help me with an urgent query. Highly recommend RocDoc!

Wonderful experience with RocDoc .Dr. O' Connell was terrific, knowledgeable and so informative. I feel so confident that I will now be receiving expert medical attention . All the staff are very friendly & professional ( especially Enrika , delightful girl so kind and friendly). HIGHLY RECOMMEND