Private Patients

Excellent service from start to finish. They saw me super quickly. I had booked the wrong test but they kindly explained to me how to fix it and helped me through it. Seen super quickly. All of the staff were very polite and the rest didn’t hurt a bit (first time ever that it didn’t hurt me). Really nice. Then I couldn’t access my document but within a minute Makiesse in the chat sorted it out and sent it to me. I’m so happy from start to finish. Quick, clean, kind staff and competent. Some of the reviews here had worried me but I wanted to say that I’m glad I used them and will use them again. Thank you all.

The two lads that helped me were incredible (at check in and doing the test). The results were faster than I could have imagined. It was a little more expensive than I would have hoped, but I would pay double knowing what I know now.

I needed help to apply credits to test bookings at Cork airport for myself and my family. Kim, the customer service agent, was extremely efficient and walked me through the process promptly. When I made an error in the booking, they were quick to correct it and were polite and patient throughout. Highly recommend both the test service and their client support.

The staff is fantastic.
I’ve done a blood test and some results didn’t come back.
They allow me to do again free of charge and
Lynn was tireless to chase the results up.
Lynn is dedicated, patient and very professional.
I am lucky to have these people near my house.

Due to airline delays, I had to work with Tony, via chat, to reschedule my appointment at the Dublin airport several times. It was the best chat experience I've ever had with any representative, at any organization, for any purpose. He was responsive, timely, and took care of me from a customer perspective. His service was outstanding, as was the rest of the crew I interacted with at the testing site. Highly recommend.

Cannot fault this service. Very fast and efficient response to both my queries. Dealt we Hayley earlier who answered my question very promptly.
Making my appointment was very easy and straight forward and would highly recommend this service to anyone needing a test. Well done.

I needed an Antigen Rapid test at Dublin Airport. Although I arrived more than 1 hour earlier, people at RocDoc tested me immediately! Cool job! Unfortunately, the Receipt was not transmitted to my e-mail address. Chatting with Hayley from RoDoc, I received the Receipt within a minute! Great service. Thank you so much or your kind support!

While there were issues in accessing my account, I contacted Customer Service and Anna was amazing. She went far above and beyond to ensure I was able to access the service and the results. She proactively rang me after the test to ensure I got the results and assisted to make sure they were received. It has been a very long time since I experienced proactive customer service like this. Thank you Anna.

Tony was a great help and sorted out my change of appointment time very efficiently. Thank you so much!

I did require assistance yesterday also in the bookings and a lovely girl was very patient and helped me sort the bookings out.

Tony is the one and only person who has answered my question in regard my desire to have an RT-PCR test that does not involve poking and prodding up my nose. I've had two of these so far and they just hurt like hell, during and after. So, knowing that RocDoc can do a throat swab instead is such a relief. Thank you Tony! Maggie