Minor Emergency Department

Department Page

Details

Alongside our GP clinic we also have our Minor Emergency Department which is designed for minor illnesses and injuries.  This facility was set up due to the locality of RocDoc being based within a community where transport times to hospital are significant and ambulance stations are not based within the immediate area. Â

Within RocDoc we have a reception area, main waiting area, children’s waiting room, private consultation rooms, paediatric consultation rooms, adult consultation rooms, resus bays, meeting rooms and also the ability to purchase some medications and over the counter items (e.g. local honey, paracetamol, ibuprofen, children’s paracetamol and ibuprofen, etc.)

Some of the illnesses / injuries that we CAN see are (for a full list please see below):

  • Wound closures (suturing, glue, steri strips)
  • Burns and scalds
  • Tetanus matters
  • Minor head injuries
  • Nebulisers
  • Blood tests
  • Panic attacks
  • Ear, nose and throat infections
  • Insect and animal bites
  • Dressing care
  • Cellulitis (skin infections)
  • Rashes
  • Allergies and hay fever
  • Soft tissue injuries (sprains, strains, dislocations, etc.)
  • Back pain

RocDoc is prepared to deal with major injuries and illness also until such time as the ambulance service arrives, we are not however in the position to manage these patients fully or on an ongoing basis.  We also have the ability to treat serious patients on a short term life saving basis whilst the ambulance is en route to our location. Please remember that we cannot provide ongoing care for such patients as these types of patients need to be treated in specialised hospitals and would be conveyed off site to a hospital that specialised as such so that they can receive the best possible and appropriate care.  If you are in a situation such as this please call 999 or 112 and request an ambulance immediately.

If you are unsure if we can facilitate you then please contact us on 0818 543 999 and we are more than happy to advise you directly on suitability of referral.

Department's Services

No, you don’t need to make an appointment as we do accept walk in patients.  However, we always advise that people call us prior to just arriving to check availability as we can get very busy and any appointments already booked will take priority over any walk in patients.  We don’t really like people to be waiting for prolonged periods in the waiting area so calling first will ensure that this doesn’t happen as we can let you know when we can get you an appointment.  Please be aware that if you don’t contact us to check availability that if we have no availability there may be a while before you can be seen and we do try to ensure that patients are seen as soon as possible in all instances.

Please note that this list is not exhaustive and we also offer Specialist Clinics.

Soft tissue injuries (sprains / strains / dislocations)
Back pain
Wound closure – suture / glue /steri strip – for wounds
Burns and scalds
Tetanus
Insect and animal bites
Dressing care
Cellulitis (skin infections)
Viral / fungal skin infections (thrush, nail infections, etc.)
Rashes
Allergies and hay fever
Urinary tract infections (water infections)
Diarrhoea and vomiting
Abdominal pain
Constipation
Respiratory tract infections (flu like symptoms)
Ears, nose and throat infections

Ear syringing
Emergency contraceptive (morning after pill)
Retained objects – sexual health
STD health screening and advice
Pregnancy testing
Minor breast / testicular pain or abnormality
Minor eye injuries (conjunctivitis, styes, superficial foreign bodies)
Minor head injuries
Asthma
Health checks
Blood tests
Headaches / dizziness / vertigo
Panic attacks
Employee / insurance medicals

Chest paints (emergency cardiac conditions, heart attack)

Emergency cerebral events (strokes, seizures, TIAs)

Severe trauma

Seizures

Reduced level of consciousness

Any life threatening injury / illness that will require admittance

Testimonials

  • Cannot fault this service. Very fast and efficient response to both my queries. Dealt we Hayley earlier who answered my question very promptly.
    Making my appointment was very easy and straight forward and would highly recommend this service to anyone needing a test. Well done.

    Joan Dodd Avatar
    Joan Dodd
    7/14/2021
  • I needed an Antigen Rapid test at Dublin Airport. Although I arrived more than 1 hour earlier, people at RocDoc tested me immediately! Cool job! Unfortunately, the Receipt was not transmitted to my e-mail address. Chatting with Hayley from RoDoc, I received the Receipt within a minute! Great service. Thank you so much or your kind support!

    Udo Mantica Avatar
    Udo Mantica
    7/02/2021
  • While there were issues in accessing my account, I contacted Customer Service and Anna was amazing. She went far above and beyond to ensure I was able to access the service and the results. She proactively rang me after the test to ensure I got the results and assisted to make sure they were received. It has been a very long time since I experienced proactive customer service like this. Thank you Anna.

    Erin McManus Avatar
    Erin McManus
    6/24/2021
  • Tony was a great help and sorted out my change of appointment time very efficiently. Thank you so much!

    I did require assistance yesterday also in the bookings and a lovely girl was very patient and helped me sort the bookings out.

    Deirdre Molloy Avatar
    Deirdre Molloy
    6/13/2021
  • Tony is the one and only person who has answered my question in regard my desire to have an RT-PCR test that does not involve poking and prodding up my nose. I've had two of these so far and they just hurt like hell, during and after. So, knowing that RocDoc can do a throat swab instead is such a relief. Thank you Tony! Maggie

    Maggie Avatar
    Maggie
    6/12/2021
  • Getting an appointment via the website is easy and straight forward.
    You get your time slot and I did not have to wait which was great.
    The staff is very calm, friendly and nice.
    The women who did the test for me was very professional and polite. It did not hurt at all.

    patricia pilz Avatar
    patricia pilz
    6/11/2021
  • Absolutely fantastic customer care support, the agent I spoke to on the phone (Kyrsty) was really helpful! Even though her shift had finished during our conversation, she took the time to answer all my questions patiently. I will be booking with RocDoc soon before I travel.

    Dhruv Chopra Avatar
    Dhruv Chopra
    6/09/2021
  • Test results: received my results in less than 24 hours!! I had test at 22.15 on a Friday, received email with saying test was in progress, on Saturday at 18.53 received email with results (so got my results in less than 24 hours).

    Certificate: you have option to generate PDF and they send another email so you can print it out.

    The physical test: The tester was very gentle, explained everything. I felt nothing only a slight tickle in my nose for 5 seconds. This is not painful whatsoever. Bring your ID, it’s checked twice.

    Customer Service: excellent. I had to call twice about more the tech side and in terms of setting up my account and buying tests and they helped.

    Creating Account I would like an App rather than going onto website to log on. (Maybe there is one but I couldn’t find it)

    Price: In general the pricing for all of this should be cheaper. This company is one of the cheapest.

    Bronwyn Salmon Avatar
    Bronwyn Salmon
    6/06/2021
  • The online customer care service was efficient and Niamh was excellent at answering my questions and helping me with a booking. She was friendly & responded immediately to my queries. Thanks so much!

    Jane Murphy Avatar
    Jane Murphy
    6/05/2021
  • I've been tested once and have booked in for a second test. It would be very easy for this whole testing process to feel like an effort to profit from something awful, but the RocDoc team are amazing. The chat care is fantastic and I've had nothing but great assistance the whole way through. Well done to the team.

    Marty Meany Avatar
    Marty Meany
    6/01/2021