Explaining Covid-19 to younger children
Cannot fault this service. Very fast and efficient response to both my queries. Dealt we Hayley earlier who answered my question very promptly.
Making my appointment was very easy and straight forward and would highly recommend this service to anyone needing a test. Well done.
I needed an Antigen Rapid test at Dublin Airport. Although I arrived more than 1 hour earlier, people at RocDoc tested me immediately! Cool job! Unfortunately, the Receipt was not transmitted to my e-mail address. Chatting with Hayley from RoDoc, I received the Receipt within a minute! Great service. Thank you so much or your kind support!
While there were issues in accessing my account, I contacted Customer Service and Anna was amazing. She went far above and beyond to ensure I was able to access the service and the results. She proactively rang me after the test to ensure I got the results and assisted to make sure they were received. It has been a very long time since I experienced proactive customer service like this. Thank you Anna.
Tony was a great help and sorted out my change of appointment time very efficiently. Thank you so much!
I did require assistance yesterday also in the bookings and a lovely girl was very patient and helped me sort the bookings out.
Tony is the one and only person who has answered my question in regard my desire to have an RT-PCR test that does not involve poking and prodding up my nose. I've had two of these so far and they just hurt like hell, during and after. So, knowing that RocDoc can do a throat swab instead is such a relief. Thank you Tony! Maggie
Getting an appointment via the website is easy and straight forward.
You get your time slot and I did not have to wait which was great.
The staff is very calm, friendly and nice.
The women who did the test for me was very professional and polite. It did not hurt at all.
Absolutely fantastic customer care support, the agent I spoke to on the phone (Kyrsty) was really helpful! Even though her shift had finished during our conversation, she took the time to answer all my questions patiently. I will be booking with RocDoc soon before I travel.
Test results: received my results in less than 24 hours!! I had test at 22.15 on a Friday, received email with saying test was in progress, on Saturday at 18.53 received email with results (so got my results in less than 24 hours).
Certificate: you have option to generate PDF and they send another email so you can print it out.
The physical test: The tester was very gentle, explained everything. I felt nothing only a slight tickle in my nose for 5 seconds. This is not painful whatsoever. Bring your ID, it’s checked twice.
Customer Service: excellent. I had to call twice about more the tech side and in terms of setting up my account and buying tests and they helped.
Creating Account I would like an App rather than going onto website to log on. (Maybe there is one but I couldn’t find it)
Price: In general the pricing for all of this should be cheaper. This company is one of the cheapest.
The online customer care service was efficient and Niamh was excellent at answering my questions and helping me with a booking. She was friendly & responded immediately to my queries. Thanks so much!
I've been tested once and have booked in for a second test. It would be very easy for this whole testing process to feel like an effort to profit from something awful, but the RocDoc team are amazing. The chat care is fantastic and I've had nothing but great assistance the whole way through. Well done to the team.
