Doctor Visits & Medical Cards

Details

We are accepting medical card patients including on the Under 6 scheme.  We accept both full medical cards and Doctor Visit cards.

Our routine clinic times for medical card patients is Monday – Friday from 9am until 5pm (last appointment is 4.30pm).  This is for patients registered with RocDoc only. Routine matters will not be dealt with outside of these times. Please do not be offended if we cannot offer you an appointment and we ask that you contact us first to see appointment availability.

As a medical card patient we can only see patients registered with RocDoc for routine matters as part of this clinic in hours, very strict HSE regulations apply for patients not registered with RocDoc and / or Out of Hours matters to be seen.

At time of making your appointment you should notify reception that you are a medical card holder in order for the card to be validated online and we always suggest that you carry your GMS card with you or at least know the number.  We need to validate your details to ensure that the card is still valid and you are still registered with RocDoc. Should we be unable to validate your details then you may be liable to treatments as a private patient and RocDoc can not reimburse patients afterwards if we could not validate details and / or you later qualify for a scheme.

FAQ

Our routine clinic times for medical card patients is Monday – Friday from 9am until 5pm (last appointment being 4.30pm).  This is for patients registered with RocDoc only.

Routine appointments will not be dealt with outside of these times and therefore cannot be pre-booked.

Please do not be offended if an appointment is refused due to the above.

If you are registered with RocDoc under the medical card schemes you cannot be seen for a routine matter outside of our routine clinic times (Monday – Friday, 9am until 5pm).

A patient can only be seen outside of the routine clinic times under the medical card schemes if the matter is urgent / non routine and cannot be safety deferred until normal routine in hours clinic.  The matter must also require immediate attention and in the opinion of the treating medical practitioner would be injurious to the patients’ health to wait and must always be a face to face consultation.  If the matter falls into these categories then the patient may be seen in our Out of Hours surgery which commences after the routine clinic until 9pm, Saturdays, Sundays, Public Holidays and Good Friday. Outside of these hours please contact Doctor on Duty on 01 453 9333.

If you are not registered with RocDoc then you cannot be seen under the medical card schemes at RocDoc and must seek advice from the GP that you are registered with.

We cannot offer follow up appointments, reviews, repeat prescriptions, sick certs, dressing changes, etc. outside of the routine clinic hours.

RocDoc reserve the right to decline treatment under the medical card schemes should the matter be routine.

If you are not registered with RocDoc then you cannot be seen under the medical card schemes at RocDoc and must seek advice from the GP that you are registered with.

If you are a public patient (medical card holder) then you must notify reception at the time of making the appointment.  Should you fail to notify reception at the time of making the appointment, you do not have your card with you, we are unable to validate your details, your card has expired, your details are not found on the GMS system then you will be liable for all applicable charges.  RocDoc are unable to reimburse patients for treatments done privately if they forgot their medical card and / or later qualify for a medical card scheme.

If you are a public patient and not registered with RocDoc then you can only be seen as an emergency / urgent patient.  We cannot see you again for any follow up appointments such as wound cleaning, dressing changes, reviews, repeat prescriptions, sick certs, etc.  You must return to the surgery for which you are registered for these.  Reception will not make these appointments for you.

Under the GMS scheme there are currently two types of cards:

  • Full Medical Card
  • Doctor Visit Card or DV Card

No, not everything is covered under the medical card schemes.  For the Under 6 and Doctor Visit cards prescriptions are not covered.  Also, the following are not covered:

Driving licence medicals

Driving licence eye test

Passport / identity reports

Smear test

Travel vaccines

Blood tests (unless requested by the registered GP)

Health checks and associated tests

Laboratory courier charges

Medical reports / examinations for legal purposes

Employment /pre employment medicals

Fitness to partake in sports / school entry

Dressing / dressing changes

Private sick certs, school attendance notes, etc.

Information about the HSE medical card and Doctors visit card can be found here – HSE CARDs

Click here if you are eligible for Medical Card & GP Visit Card

Testimonials

  • Cannot fault this service. Very fast and efficient response to both my queries. Dealt we Hayley earlier who answered my question very promptly.
    Making my appointment was very easy and straight forward and would highly recommend this service to anyone needing a test. Well done.

    Joan Dodd Avatar
    Joan Dodd
    7/14/2021
  • I needed an Antigen Rapid test at Dublin Airport. Although I arrived more than 1 hour earlier, people at RocDoc tested me immediately! Cool job! Unfortunately, the Receipt was not transmitted to my e-mail address. Chatting with Hayley from RoDoc, I received the Receipt within a minute! Great service. Thank you so much or your kind support!

    Udo Mantica Avatar
    Udo Mantica
    7/02/2021
  • While there were issues in accessing my account, I contacted Customer Service and Anna was amazing. She went far above and beyond to ensure I was able to access the service and the results. She proactively rang me after the test to ensure I got the results and assisted to make sure they were received. It has been a very long time since I experienced proactive customer service like this. Thank you Anna.

    Erin McManus Avatar
    Erin McManus
    6/24/2021
  • Tony was a great help and sorted out my change of appointment time very efficiently. Thank you so much!

    I did require assistance yesterday also in the bookings and a lovely girl was very patient and helped me sort the bookings out.

    Deirdre Molloy Avatar
    Deirdre Molloy
    6/13/2021
  • Tony is the one and only person who has answered my question in regard my desire to have an RT-PCR test that does not involve poking and prodding up my nose. I've had two of these so far and they just hurt like hell, during and after. So, knowing that RocDoc can do a throat swab instead is such a relief. Thank you Tony! Maggie

    Maggie Avatar
    Maggie
    6/12/2021
  • Getting an appointment via the website is easy and straight forward.
    You get your time slot and I did not have to wait which was great.
    The staff is very calm, friendly and nice.
    The women who did the test for me was very professional and polite. It did not hurt at all.

    patricia pilz Avatar
    patricia pilz
    6/11/2021
  • Absolutely fantastic customer care support, the agent I spoke to on the phone (Kyrsty) was really helpful! Even though her shift had finished during our conversation, she took the time to answer all my questions patiently. I will be booking with RocDoc soon before I travel.

    Dhruv Chopra Avatar
    Dhruv Chopra
    6/09/2021
  • Test results: received my results in less than 24 hours!! I had test at 22.15 on a Friday, received email with saying test was in progress, on Saturday at 18.53 received email with results (so got my results in less than 24 hours).

    Certificate: you have option to generate PDF and they send another email so you can print it out.

    The physical test: The tester was very gentle, explained everything. I felt nothing only a slight tickle in my nose for 5 seconds. This is not painful whatsoever. Bring your ID, it’s checked twice.

    Customer Service: excellent. I had to call twice about more the tech side and in terms of setting up my account and buying tests and they helped.

    Creating Account I would like an App rather than going onto website to log on. (Maybe there is one but I couldn’t find it)

    Price: In general the pricing for all of this should be cheaper. This company is one of the cheapest.

    Bronwyn Salmon Avatar
    Bronwyn Salmon
    6/06/2021
  • The online customer care service was efficient and Niamh was excellent at answering my questions and helping me with a booking. She was friendly & responded immediately to my queries. Thanks so much!

    Jane Murphy Avatar
    Jane Murphy
    6/05/2021
  • I've been tested once and have booked in for a second test. It would be very easy for this whole testing process to feel like an effort to profit from something awful, but the RocDoc team are amazing. The chat care is fantastic and I've had nothing but great assistance the whole way through. Well done to the team.

    Marty Meany Avatar
    Marty Meany
    6/01/2021